Frequently Asked Questions for Playtech Online Casinos!

Players often have questions that they want the short and dirty answers to, so we are going to list those questions and those short and dirty answers that deal with Playtech online casinos below!

"How old do you have to be to play at a Playtech online casino?"

Players must be at least 18 years of age or older. (You should follow the rules of your area, if you must be 21 to gamble in a land-based casino, then you should be at least 21 years of age to play at an online casino.)

"Can I play at a Playtech online casino if I live in the U.S.A.?"

No. Playtech casinos no longer accept U.S. players.

"Do I have to download the casino in order to play it?"

Not always. Many of Playtech’s casinos offer "Flash Play". If you don’t see this option, then yes, you must download it.

"How many times do I have to play before I can cash out?"

This depends on any bonuses that you may have accepted. Please refer to the terms of the bonus you received. If you did not receive a bonus, you should be able to cash out at any time. Simply log into your account and select the "Cashier" for more information on withdrawals.

"What do I do if my internet gets disconnected in the middle of a game?"

All you have to do is log back into the casino and resume playing your game. In the event that you were in the middle of placing a wager and it did not complete before you lost your internet connection, your wager will have been returned to you and you can place the wager again.

"What should I do if I think my account has been compromised?"

Report any suspicious account activity immediately to the Playtech online casino's customer service department immediately and they will tell you what to do from there.

If you have more questions, please look at the "Help" section on your Playtech casino's website or in the "Help" portion of the casino platform for more solutions to FAQs.